Terms and conditions for cancellation

1. Cancelling a trip
   You have the right to cancel your order, if it has not reached the recipient. The refund will be made within 5 working days of confirmation of cancellation.

2. Cancellation procedure
   To cancel, call or write on working days between 9:00 and 17:00, at the latest one day before the delivery date..
   Contact details:
   
   info@flowersestonia.ee
   +372 56 012 613

3. Cancellation of orders related to major or holiday events
   Cancellations of large orders (e.g. weddings) and orders that have been placed (for Valentine's Day, 8 March, Mother's Day) can be cancelled 5 days before the scheduled delivery date.

4. Cancellation restrictions
   Send request to cannot be cancelledwhen it comes to a customised product that is not sold in our online shop..

5. Liability in the event of situations

   • If the subscription does not reach the sender because of incorrect information provided by the sender., the sender bears the responsibility.

   • If the beneficiary refuses to accept the order, the sender is obliged to pay for the order full amount.

6. Help and support
   In case of problems, we will contact you contact as soon as possible.